Sales Automation Customer Success Manager Professional Istanbul, TR

2 days ago


Fatih, Istanbul, Turkey Avature Full time

A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems. Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us.

Your role and responsibilities

A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way. With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds. With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM's products.

  1. Understanding Client's Challenges and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.
  2. Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.
  3. Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.
  4. Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM's products.
Required education

Bachelor's Degree

Required technical and professional expertise
  1. Understanding one of the following areas: Cloud, IT Automation, Infrastructure as a Code, CI/CD.
  2. Technical knowledge for K8s, Openshift.
  3. Enabling rapid establishment of credible trust with client stakeholders.
  4. Effective Communication and Relationship Building: Demonstrable success in communicating and personal relationship development at all levels, from engineers to CIOs.
  5. Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative, in addition to the ability to navigate data and people to find answers and present solutions.
Preferred technical and professional experience

Ansible, Terraform

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title: Customer Success Manager Architect

Job ID: 15411

Location: Turkiye

Work arrangement: Onsite

Employment type: Regular

Position type: Professional

Some travel may be required based on business demand.

Company: (0139) IBM (International Business Machines) Turk Limited Sirketi

Shift: General (daytime)

Is this role a commissionable/sales incentive based position?

#J-18808-Ljbffr

  • Fatih, Istanbul, Turkey IBM Full time

    IntroductionA Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...


  • Fatih, Istanbul, Turkey Emerson Electric Full time

    Job Description:The Regional Sales Manager - Industrial Automation will be responsible for managing a team of sales professionals, identifying new business opportunities, and building relationships with existing customers. A strong understanding of industrial automation processes and excellent communication skills are essential for this role.

  • Sales Manager

    4 weeks ago


    Fatih, Istanbul, Turkey Innomotics Full time

    Job Title: Sales ManagerEstablished in Istanbul, TR, 34870, Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of over 150 years of engineering expertise, our products power all of the world's most essential industries.We are a team of more than 15,000 dedicated experts, doers, innovators. Our Most Powerful...


  • Fatih, Istanbul, Turkey Inovance Full time

    Inovance is expanding its automated systems division and seeks a highly skilled Automated Systems Director to lead our efforts in the North Marmara region. The ideal candidate will have expertise in drive and control products, such as VFD, Servo, PLC, and HMI, and a strong background in business development and regional management.Main...


  • Fatih, Istanbul, Turkey 51Talk Headquarters Full time

    Job DescriptionThe Tele-sales Specialist will be responsible for promoting products and services to customers via phone, identifying customer needs, and actively managing the customer portfolio to achieve sales goals.About Us51Talk Headquarters is a leading provider of e-learning solutions. We are committed to delivering high-quality education services to...


  • Fatih, Istanbul, Turkey Emerson Electric Full time

    About Emerson:As a Industrial Automation Sales Team Lead, you will play a key role in driving sales growth and revenue for Emerson Electric's Pressure Management business unit in Turkey & Southern Caspian. You will lead a team of sales professionals, develop and implement sales strategies, and build strong relationships with customers.

  • Customer Success

    14 hours ago


    Fatih, Istanbul, Turkey Wide and Wise Full time

    We are partnering with one of our clients to find a Customer Success & Operations Specialist who will take the lead in managing operational processes, enhancing customer satisfaction, and contributing to team success.This role is a great opportunity for someone who thrives on building strong client relationships, enjoys optimizing operations, and values...


  • Fatih, Istanbul, Turkey Wordego Inc. Full time

    We're seeking a dynamic and results-driven Customer Success Manager to act as the vital link between Wordego's cutting-edge technology and our valued clients. In this role, you'll nurture client relationships, guide them toward achieving their business goals, and ensure seamless adoption of our AI-powered visitor analytics platform.You'll have the...


  • Fatih, Istanbul, Turkey Vodafone Full time

    What You'll DoAt Vodafone Business Technology Solutions (VBTS), our Customer Success Managers are the customer-facing leaders responsible for the following objectives:Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction.Establish relationships as a trusted and strategic...


  • Fatih, Istanbul, Turkey Mastercard Full time

    ResponsibilitiesThe Director of Optimization, Regional Network Customer Success will report to the Regional Lead of Customer Success and will support in the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more...


  • Fatih, Istanbul, Turkey Zexx Full time

    Zexx is a leading technology company with projects spanning over 10 countries. We are seeking an experienced Sales and Business Development Manager to oversee our APAC & TR region from our headquarters in İstanbul.Main Responsibilities:Account Management: Liaise between clients and internal teams to coordinate delivery of services and manage customer...


  • Fatih, Istanbul, Turkey Cylana Full time

    Customer Success Specialist (Part-Time or Full-Time) – CylanaAre you passionate about customer success and technology? Do you thrive in a dynamic environment where you can make a real impact? Cylana is looking for a Customer Success Specialist to join our teamAbout UsCylana is a cutting-edge technology company dedicated to delivering innovative solutions...


  • Fatih, Istanbul, Turkey Husky Injection Molding Systems Ltd. Full time

    Job OverviewWe are seeking a highly skilled Customer Success Manager to join our team at Husky Injection Molding Systems Ltd.This role is a key part of our Customer Success Management (CSM) EMEA team, responsible for managing Advantage + Elite Contracts from order intake to delivery as well as achieving the key performance indicators of the product.You will...


  • Fatih, Istanbul, Turkey Avature Full time

    As a Customer Success Manager Architect at IBM, you will play a critical role in driving expansion and renewal growth for clients. You will guide IT executives through the changes needed to realize the full value of expanding their adoption of IBM's products.Key Skills and Qualifications:Understanding one of the following areas: Cloud, IT Automation,...


  • Fatih, Istanbul, Turkey 51Talk Full time

    About this Opportunity:As a seasoned sales trainer, you will be responsible for crafting and implementing comprehensive telesales training programs that equip our sales teams with the skills and knowledge needed to excel in the market. Your expertise will be instrumental in shaping our sales strategy and driving business growth.Main Responsibilities:Develop...


  • Fatih, Istanbul, Turkey App Samurai Inc Full time

    Capture the Power of Mobile AdvertisingWe are seeking a highly skilled Customer Success and Account Manager to join our team at AppSamurai. As a key member of our customer-facing team, you will work directly with our app customers to maximize their mobile advertising campaigns using our platform in collaboration with our product, engineering, and sales...


  • Fatih, Istanbul, Turkey App Samurai Inc Full time

    AppSamurai Customer Success & Account Manager Be the hero who helps mobile games & apps rise above the rest From user acquisition on multiple channels to monetization with innovative formats, AppSamurai is growing with an outstanding team. Mobile user acquisition is the key for all games and apps as they become more popular, and this role helps mobile games...


  • Fatih, Istanbul, Turkey Neo Hair Transplant Full time

    Welcome to Neo Hair Transplant, where we specialize in delivering life-changing results through innovative techniques and world-class expertise. We are seeking an English - Sales Specialist to join our team in Istanbul.The successful candidate will be responsible for communicating with customers, providing excellent customer service, driving sales,...


  • Fatih, Istanbul, Turkey Coca-Cola CCI Full time

    Coca-Cola CCI is a multinational beverage company operating in multiple countries. We are looking for a skilled Customer Engagement Specialist to join our team in Istanbul. The successful candidate will be responsible for managing and conducting end-to-end field sales activities, building strong relationships with customers, and driving business growth.About...


  • Fatih, Istanbul, Turkey Kafein Technology Solutions Full time

    Kafein Technology Solutions is seeking a highly skilled Marketing Automation Professional to lead our digital marketing efforts. As a key member of our marketing team, you will be responsible for designing and developing MCCM campaigns using Pega Marketing and executing and monitoring CRM communication plans seamlessly.The ideal candidate will have a deep...