Guest Experience Executive

1 day ago


Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full time

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

An exceptional opportunity to join our high-profile hotel in Istanbul.

The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.

Be a part of the highly experienced team.

Key accountabilities

  1. Strive to continuously improve guest experiences and to live and breathe the Peninsula Service Principles. Seek out improvement for better service standards and anticipate guest needs.
  2. Take responsibility for daily operational challenges within the Guest Experience Team, including service recovery, continuous coverage, and efficient service delivery.
  3. Support the managers in ensuring that all new team members receive an in-depth induction program in line with defined guidelines and maintain a high level of understanding and awareness of the Service Principles.
  4. Maximise Room and Front Office revenue through initiatives such as room upselling.
  5. Ensure proper inventory control of room availability and oversee allocation according to special requests and preferences.
  6. Co-ordinate with the Rooms Controller, Housekeeping, and Engineering to ensure all rooms are ready to be occupied and are maintained in excellent condition; ensure VIP rooms are ready for guest arrival and all respective amenities are setup accordingly.
  7. Establish close guest contact, manage guest feedback, and ensure elevated service recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

General requirements

  1. Thorough knowledge of customer service needs and techniques, office management, and good working knowledge of operational finance/procedures.
  2. Good organisational and multitasking abilities.
  3. Excellent communication and people skills.
  4. Problem-solving skills.
  5. Exceptional presentation.

We look forward to welcoming you to the Peninsula family and receiving your resume.

#J-18808-Ljbffr

  • Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full time

    Select how often (in days) to receive an alert:Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of...


  • Fatih, Istanbul, Turkey Rixos Hotels Full time

    About the RoleWe are looking for a talented Guest Relations Supervisor to lead our front-of-house team and deliver outstanding service to our guests.This is an exciting opportunity for a seasoned hospitality professional to join Rixos Hotels and contribute to our mission of providing exceptional experiences to our guests.The successful candidate will be...


  • Fatih, Istanbul, Turkey Sheraton Istanbul Levent Full time

    Job SummaryThis Guest Services Agent position offers an exciting opportunity to work in a dynamic environment, providing exceptional service to guests and colleagues alike.As a key member of our team, you will be responsible for delivering personalized service, managing switchboard operations, addressing guest requests, maintaining office cleanliness, and...


  • Fatih, Istanbul, Turkey Raffles Hotels & Resorts Full time

    Key ResponsibilitiesClean and maintain assigned guest rooms to ensure a high level of quality and attention to detailRespond promptly and professionally to guest requests and concernsRestock room supplies, including toiletries, linens, and amenitiesInspect rooms for maintenance issues and report them to the appropriate departmentCollaborate with other...


  • Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full time

    The Peninsula Istanbul offers a unique opportunity to showcase luxury service and dedication to our customers.As a Guest Communication Manager, you will be responsible for exceeding guest expectations with service and managing guest feedback.Key AccountabilitiesExceeds guest expectations with service and manages guest feedback, in keeping The Peninsula...


  • Fatih, Istanbul, Turkey Grand Hyatt Full time

    Key ResponsibilitiesWe're seeking a skilled and friendly individual to serve as the first point of contact for our guests, handling all interactions with professionalism and courtesy.Maintain inventory of reception supplies and ensure accurate records as required by provincial regulations.Participate in weekly/monthly departmental communication meetings to...


  • Fatih, Istanbul, Turkey Rixos Hotels Full time

    Company DescriptionEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and...


  • Fatih, Istanbul, Turkey Ennismore Full time

    Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each...


  • Fatih, Istanbul, Turkey Hyde Johannesburg Rosebank Full time

    Company DescriptionEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and...


  • Fatih, Istanbul, Turkey İSTANBUL PORT OTELCİLİK SAN TİC.ŞTİ. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to fill the role of Guest Services Coordinator. This position is responsible for coordinating front desk operations, ensuring seamless guest experiences, and maintaining accurate records.About the RoleAs a Guest Services Coordinator, you will be responsible for registering and...


  • Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full time

    Located in the historic district of Karaköy, The Peninsula Istanbul offers an exceptional opportunity to provide unparalleled service to guests arriving by land or sea.The hotel's commitment to luxury service and dedication to employees creates a unique environment for growth and development.As a Guest Experience Manager, you will be responsible for...

  • Executive Housekeeper

    2 weeks ago


    Fatih, Istanbul, Turkey Rotana Hotels Full time

    Job Summary:We are looking for an experienced Executive Housekeeper to oversee all housekeeping operations and ensure a high standard of cleanliness and orderliness in our establishment. The Executive Housekeeper will be responsible for managing a team of housekeeping staff, creating schedules, and coordinating with other departments to maintain a clean and...


  • Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full time

    About Four Seasons Hotels Ltd.We are a leading provider of luxury hospitality services, dedicated to delivering exceptional guest experiences.We are currently seeking a Guest Services Coordinator to join our team. As a key member of our front desk team, you will be responsible for providing seamless registration and cashiering services to our...

  • Guest Service Agent

    5 days ago


    Fatih, Istanbul, Turkey Sheraton Istanbul Levent Full time

    We're looking for a Guest Services Agent who is ready to join the Sheraton Family where the world comes togetherResponsibilities include:Delivering high level of service to internal and external guests while adhering to all brand standards and compliance standards.Managing the switchboard for incoming and external calls in accordance with Marriott...


  • Fatih, Istanbul, Turkey Rixos Hotels Full time

    Join Our TeamRixos Hotels is seeking a highly skilled Guest Relations Supervisor to join our team.This is an exciting opportunity for a seasoned hospitality professional to contribute to our mission of providing exceptional experiences to our guests.The successful candidate will be responsible for:Leading the front-of-house team and delivering outstanding...


  • Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full time

    Business Unit: The Peninsula IstanbulSet along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic...


  • Fatih, Istanbul, Turkey Grand Hyatt Full time

    Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is...


  • Fatih, Istanbul, Turkey Intrepid Experience Full time

    Select how often (in days) to receive an alert: Create AlertApplication Close Date: 7th February 2025At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we're proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs...


  • Fatih, Istanbul, Turkey Sofitel Mumbai BKC Full time

    Join to apply for the Corporate Sales Executive role at Sofitel Mumbai BKC.Company DescriptionSofitel Mumbai BKC is a renowned luxury hotel aiming to provide our guests with an exceptional experience. As a Corporate Sales Executive, you will be the leader of a dynamic team dedicated to delivering service that meets and exceeds our guests' expectations. The...


  • Fatih, Istanbul, Turkey Shangri-La Group Full time

    Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe."To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational...