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Customer Centricity Director
1 week ago
You will be joining a dynamic and diverse team of professionals who share a passion for delivering exceptional customer experiences. Our team is committed to driving business results through insights-driven decision-making and customer-centric strategies.
Key Responsibilities- Lead Insights and Customer Centricity Initiatives: Develop and lead learning plans that address key business objectives, partnering with stakeholders to ensure seamless execution.
- Drive Cross-Categories Insights: Leverage multiple sources of data to identify business opportunities and provide strategic analysis to drive category portfolio development and customer centric innovation.
- Manage Research Processes: Analyze and diagnose business needs to identify critical questions and knowledge gaps, recommending optimal research methods and plans to close knowledge gaps.
- Lead Research Projects: Partner effectively with research agencies, leading research debriefs and discussions with key stakeholders to influence business decision-making.
