Customer Success Team Leader

1 week ago


Fatih, Istanbul, Turkey Kolay IK Full time

At Kolay IK, we are committed to simplifying human resources processes for companies and organizations worldwide.

We are seeking an experienced HR Consulting Specialist-Customer Success expert to lead our full-time team of professionals. This role aims to ensure 100% digitalization of companies' HR processes.

You will work closely with our customers' companies and human resources managers, as well as the Sales and Customer Success teams at Kolay IK. Additionally, you will be responsible for leading a successful team.

This is a fully remote job, allowing flexibility in your work environment. However, it is preferable for candidates to reside in Istanbul to facilitate potential face-to-face meetings.

About Us

Kolay IK is one of Turkey's most successful startups, founded in 2015 with a vision to simplify HR management software for businesses worldwide.

We provide a cloud-based HR management platform that streamlines processes such as expense tracking, leave management, overtime, shifts, and more.

Our platform is trusted by over 3,500 companies and 250k employees globally. We aim to make the world easier together; join us.

Key Responsibilities

  • Leverage expertise in HR to educate and support HR professionals.
  • Create customer satisfaction and strive to increase Net Promoter Score (NPS).
  • Aid in the digital transformation of HR for small and medium-sized businesses.
  • Promote new applications to existing customers.
  • Activate new companies through data integration and tailor our platform to meet their needs.
  • Analyze purchasing companies and manage portfolios effectively to prioritize.
  • Identify and address reasons why companies do not purchase or actively use our platform.
  • Foster long-term relationships with clients.
  • Ensure sales processes are followed and closed efficiently.
  • Maintain low churn rates among companies.
  • Collaborate with other teams, including sales, marketing, and product development, to incorporate customer feedback into overall business strategies.

Requirements

  • 7 years of experience in HR, Customer Success, or Customer Engagement.
  • Product-oriented, highly motivated, energetic, results-driven individual.
  • Ability to learn quickly and manage multiple priorities and projects.
  • Exceptional communication skills and persuasiveness.
  • Experience selling to HR, Sales, and SaaS in a B2B environment is an advantage.
  • Experience in a specific sector is a plus (such as Automotive, Hotels, Production, etc.).
  • Related Bachelor's or Master's degree.
  • Part of one of Turkey's most successful startups.
  • Mac and Macfit Subscription Support.
  • Remote working opportunity.


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