Customer Experience Coach

3 days ago


Fatih, Istanbul, Turkey BoF Careers Full time

HUGO BOSS is an international company with a diverse workforce representing over 190 countries worldwide. Our inclusive culture values each employee's uniqueness and encourages collaboration, innovation, and continuous learning.

We are seeking a dedicated professional to join our retail team as a Retail Trainer. As a key member, you will contribute to the development and delivery of comprehensive training programs that enhance employee performance, improve customer satisfaction, and drive business growth.

  1. Designing and Delivering Trainings: Collaborate with cross-functional teams to design, develop, and deliver engaging trainings that cater to diverse learning styles.
  2. Coaching and Mentoring: Provide regular coaching and mentoring to store teams to ensure they possess the skills and knowledge required to excel in their roles.
  3. Evaluating Training Outcomes: Assess the effectiveness of trainings and make recommendations for improvements.
  4. Maintaining Training Records: Ensure accurate and up-to-date records of training activities and participant progress.

Candidates should have:

  • A strong background in retail operations and training.
  • Minimum 2 years of experience in sales, training, or related fields.
  • Excellent communication, coaching, and mentoring skills.


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