Customer Relationship Manager

2 days ago


Fatih, Istanbul, Turkey Husky Technologies Full time

Husky Technologies is a leader in developing state-of-the-art technology, uniquely positioning us to serve customers seeking differentiation through solutions that provide speed, flexibility, and maximum productivity.

Job Description

As a member of the Customer Success Management (CSM) EMEA team, you will be responsible for managing Advantage + Elite Contracts from order intake to delivery, as well as achieving key performance indicators. In this role, you will be a key contact for customers to ensure customer satisfaction and contract renewal.

You will report to the Director Customer Success located in Luxembourg.

Responsibilities
  • Contract Planning and Implementation
  • Implement and lead the Contract planning process, its implementation and sustainment, responsible for achieving stated KPIs (availability, cycle time, energy consumption, quality, resin usage).
  • Work with key cross-functional teams throughout the organization to maintain Contract commitments on a continuous basis.
  • Project manage all activities and services provided within the Contract, ensuring they are done on time, based on a predefined timetable, in an efficient way.
  • Ensure all services included in the Contract are well defined, properly documented (in the proper Husky systems), and properly scheduled.
  • Customer Expectation Management
  • Manage customer expectations to ensure complete alignment with Contract objectives and goals.
  • Plan and schedule Contract timelines and milestones using the appropriate tools.
  • Responsible for milestones and deliverables.
  • Develop and deliver progress reports, presentations, and other Contract documentation, internally and to the customer.
  • Relationship Building and Communication
  • Coordinate all activities related to the Contract implementation and ongoing activities.
  • Focus should be on involvement and awareness of daily activities and issues related to the Contract. Key contact, both internally and customer.
  • Ensure customer satisfaction with Contract.
  • Manage and lead weekly calls with customers. Escalate issues when required. Build relationships with customers.

Requirements

  • Mechanical or electrical engineering or equivalent experience.
  • Knowledge of injection molding machinery and related mechanical, hydraulic, and electronic technologies considered an asset.
  • Customer-focused attitude.
  • Excellent communication and coordination skills.
  • Strong organizational and project management skills.
  • Strong negotiation, facilitation, conflict management skills and the ability to professionally interact with team members.
  • Good knowledge of all MS Office applications.
  • Logical thinking capabilities and continuous improvement attitude.
  • Fluent in English and Turkish.

Husky Technologies offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value, and welcome diversity in our workplace. Husky Technologies also values being a great place to work and strives to maintain a safe workplace.



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