
After Sales Technical Manager
4 days ago
About Our Client
1978 yılından bugüne iş ve inşaat makineleri alanında pazarlama, satış ve teknik servis hizmetleri sunan Kale Makina Pazarlama A.Ş.; kalitesi dünya ve Türkiye inşaat sektörleri tarafından kabul edilen, AVANT, GEHL, KUBOTA, JLG ve THWAİTES markaları ile birlikte Türkiye'nin çeşitli bölgelerinde müşteri odaklı çalışma anlayışı ile hizmet sunmaktadır.
Job Description
- Satış Sonrası Hizmetler bölümünün ve ekiplerinin yönetiminden sorumlu olarak;
- Satış sonrası ve yedek parça hizmetlerinin ve ekibinin yönetimi gerçekleştirmek,
- Servis ve yedek parça cirolarının arttırılmasına yönelik stratejileri belirlemek ve yönetmek, etkin ve verimli müşteri ziyaretleri organize etmek ve gerçekleştirmek,
- Müşterilere, teknik servislere ve ekiplere teknik eğitimler düzenlemek,
- Üretici firmaların düzenlemiş olduğu tanıtım ve eğitim faaliyetlerine katılım sağlamak ve/veya ekibinin katılımını organize etmek,
- Merkez servis ve bölgelerdeki yetkili servislerin yönetimini, denetimini ve koordinasyonunu gerçekleştirmek,
- Bölüm ve ekipleri için KPI'lar tanımlayarak, analiz etmek ve değerlendirmek,
- Bütçe planlaması ve raporlaması yapmak,
- Yedek parça satış hedeflerini belirlemek ve gerçekleştirilmesini sağlamak, yedek parça satışlarını yönetmek,
- Müşteri bakım anlaşmalarını gerçekleştirmek ve yönetmek, arttırmaya yönelik projeler ve kampanyalar geliştirmek,
- Stok takibi ve yönetiminin gerçekleştirilmesini sağlamak,
- Satış Sonrası garanti süreçlerini yönetmek.
The Successful Applicant
- Üniversitelerin Makine, Mekatronik, Elektrik, Elektronik Mühendisliği bölümünden mezun,
- Tercihen iş makineleri ve/veya otomotiv sektöründe en az 5 yıllık yöneticilik deneyimine sahip,
- Satış sonrası hizmetler, yedek parça ve garanti süreçlerinin yönetiminde deneyimli,
- Eş zamanlı ve farklı lokasyonlarda teknik servis ağı yönetimi konusunda tecrübe sahibi,
- Ekip yönetimi ve koordinasyonu konusunda tecrübeli, liderlik vasıflarına sahip,
- Bütçe planlarını ve KPI'ları hazırlayabilecek, raporlama becerileri gelişmiş,
- İletişim ve ilişki geliştirme becerilerine sahip, dinamik ve zamanı etkin yönetebilen, problem çözme becerilerine güvenen,
- Müşteri odaklı çalışma anlayışını benimsemiş, müşteri memnuniyeti ölçümü ve analizlerini gerçekleştirebilecek, müşteri memnuniyetini arttırmaya yönelik projeler üretebilecek,
- İleri seviyede yazılı ve sözlü İngilizce bilgisine sahip, tercihen ikinci dil olarak İtalyanca bilen,
- Yurtiçi ve yurtdışı seyahat engeli olmayan,
- İstanbul Anadolu Yakasında ikamet eden/edebilecek.
What's on Offer
Global bir çalışma ortamında kariyer fırsatı
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