
Customer Support Channel Excellence Lead
5 days ago
About Us
ColendiBank is a pioneering digital-native deposit bank that seeks to transform the banking sector with its AI-first approach. As a leader in Turkey's digital banking landscape and a global digital bank originating from Turkey, we strive to deliver unparalleled customer experiences.
Job Description
- Monitor support center performance to ensure seamless customer interactions.
- Collaborate with cross-functional teams to enhance automation and digital support solutions.
- Analyze customer complaints and requests to optimize operational processes.
- Present reports on support center experiences to senior management.
Requirements
- Bachelor's degree in Business Administration, Communication, or Industrial Engineering.
- Minimum 5 years of experience in customer complaint management, call centers, or back-office operations within the banking sector.
- Strong analytical skills with a data-driven approach.
- Proficient in MS Office programs.
Benefits
We offer opportunities for professional growth, collaboration with a talented team, and the chance to shape the future of digital banking.
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