Customer Support Channel Excellence Lead

5 days ago


Fatih, Istanbul, Turkey ColendiBank Full time
Digital Banking Experience Manager

About Us

ColendiBank is a pioneering digital-native deposit bank that seeks to transform the banking sector with its AI-first approach. As a leader in Turkey's digital banking landscape and a global digital bank originating from Turkey, we strive to deliver unparalleled customer experiences.

Job Description

  • Monitor support center performance to ensure seamless customer interactions.
  • Collaborate with cross-functional teams to enhance automation and digital support solutions.
  • Analyze customer complaints and requests to optimize operational processes.
  • Present reports on support center experiences to senior management.

Requirements

  • Bachelor's degree in Business Administration, Communication, or Industrial Engineering.
  • Minimum 5 years of experience in customer complaint management, call centers, or back-office operations within the banking sector.
  • Strong analytical skills with a data-driven approach.
  • Proficient in MS Office programs.

Benefits

We offer opportunities for professional growth, collaboration with a talented team, and the chance to shape the future of digital banking.



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