Customer Experience Champion

2 days ago


Fatih, Istanbul, Turkey Insider Full time

About Us

We are a B2B SaaS company dedicated to helping businesses succeed through our innovative AI-native platform. As the #1 platform for Customer Experience and Marketing, we empower marketers to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.

We've recently achieved significant milestones, including our $500M Series E funding round, led by General Atlantic. This achievement demonstrates our commitment to revolutionizing customer experiences. Our platform has been trusted by 1200+ brands worldwide, from high-growth startups to Fortune 500 companies.

Our success is built on a talented team of over 1000 employees across 27+ countries, working together to create innovative solutions and make an impact. If you're passionate about delivering exceptional customer experiences, join us.

A Day in the Life of a Customer Success Manager;

  • Proactively drive adoption and retention,
  • Build relationships with customers to ensure they receive maximum impact,
  • Collaborate with other Customer Success Managers and Account Directors to deliver exceptional customer experiences,
  • Be responsible for maintaining high adoption and usage while driving value recognition,
  • Deliver best use cases according to customer needs, serving as a consultant to help them leverage our platform effectively,
  • Monitor customer health score, net revenue retention, and other key performance indicators.

Requirements;

  • Hold a Bachelor's Degree in Business, Marketing, Engineering, or related fields,
  • Have preferably completed an MBA program,
  • Boast 4+ years of experience in customer-facing roles, such as customer success, account management, or strategic consulting,
  • Have preferably worked in SaaS environments,
  • Possess strong communication skills in both writing and speaking, with English and Native Language proficiency,
  • Demonstrate a high sense of responsibility and accountability,
  • Show strategic thinking and excellent project management skills,
  • Be customer-centric and capable of establishing robust relationships with assigned customers,
  • Be self-motivated, proactive, and possess innovative ideas to inspire customer loyalty and adoption.

We Offer;

  • An international, diverse, and inclusive work environment,
  • Flexible work-from-home options,
  • The chance to be part of an industry shaping the future of customer experiences,
  • The opportunity to contribute to various side projects based on your interests,
  • Access to numerous training programs to enhance your hard and soft skills,
  • Access to LinkedIn Learning, featuring over 16,000 courses taught by professionals,
  • The space to share your expertise through workshops and training sessions,
  • Free access to platforms like Blinkist, Masterclass, and Neoskola,
  • A competitive bonus structure (Q-based),
  • Inclusive Private Health Insurance,
  • Smart Work Model benefits to support food and bill expenses,
  • No dress code policy.

We provide equal opportunities in a zero-discrimination workplace, welcoming and embracing everyone regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.



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